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  1. The cXo

    This blog focuses on customer experience, customer experience management, CRM, brand performance and brand management
    CRM3
    brand management2
    metrics2
    customer experience1
    customer experience management1
    brand performance1

    thecxo.com - 2009-04-09

  2. Customer Experience Management (CEM) from Virtuosol

    CEM, Customer Experience, RightNow CEM, Kana CEM Solutions, Customer Analytics
    crm3
    analytics2
    CEM1
    customer experience1
    customer engagement1
    customer interaction1
    feedback management1
    CRM experience0

    www.cexperience.com - 2009-02-10

  3. SOAdesk

    SOAdesk - United desktop solutions for call centers
    CRM3
    Customer service3
    Business Intelligence2
    Reporting2
    Operations2
    Analytics2
    Quality Assurance2
    IVR2
    ACD1
    Employee Training1
    CIM1
    Cicero1
    Customer experience1
    SSO1
    Accenture1
    Single sign on1
    WFM1
    Attrition1
    FCR1
    CSAT1
    First Call Resolution1
    Work Force Management1
    Jacada1
    Desktop optimization1
    Unified Desktop1
    Budget 20091
    Dollars Collected1
    eGlue1
    Right party contacts1
    Top 2 Box1
    United Deaktop1

    www.soadesk.com - 2009-02-11

  4. TouchPoint Experience

    Customer Experience Consulting
    branding3
    CRM3
    customer service3
    change management2
    facilitation2
    Six Sigma2
    customer satisfaction2
    process improvement2
    customer experience1
    touch point mapping0

    www.touchpointexperience.com - 2009-02-07

  5. .:: XIBRE GROUP ::.

    call centre, contact centre, call center, contact center, brand management consultancy, empower8, marketing services, web development, survey campaign ...
    web development4
    crm3
    call center2
    marketing services2
    contact center2
    call centre2
    customer experience1
    contact centre1
    brand management consultancy1
    empower80
    survey campaign management0

    www.xibre.com - 2009-02-10

  6. Marketing enablers

    Marketing planning consultants using software packages to facilitate processes.
    Branding3
    CRM3
    Brand3
    Mission3
    Marketing strategy2
    loyalty2
    Marketing consultants1
    Customer experience1
    Marketing software1
    One to one1
    Customer acquisition1
    Marketing planning1
    Differentiation1
    Gap analysis1
    Key account management1
    Marketing process1
    Customer strategy1
    Lifetime value1
    CRM analytics1
    Marketing competency1
    Market maps1
    Customer knowledge1
    Customer types1
    Ansoff matrix1
    Boston matrix1
    Market attractiveness1
    Customer base analysis1
    Customer process0
    Customer typology0
    Directional policy0
    Marketing tactics linkage0

    marketingenablers.vbcinternet.net - 2009-02-12

  7. TOTE-M

    Tote-m business architects
    Consultants3
    CRM3
    Consultancy3
    Buyers Guide3
    Analyse2
    Call center2
    DOC2
    Customer care2
    Forecasting2
    Business Process Outsourcing2
    Call centre2
    Customer Experience1
    Fulfilment1
    Inhouse1
    Customer Management1
    Front office1
    Business Case1
    Customer Experience Management1
    Customer contact center1
    COPC1
    Case-based reasoning1
    Dialoogondersteuning1
    Annemiek van Moorst0
    Boek Annemiek van Moorst0
    Callcenter consultancy0
    Callcenter opleidingen0
    Contactcenter opleidingen0
    Dirk Frans0
    Enterprise Relationship Center0
    Forum Contactcenters0
    Kanaalintegratie0

    www.tote-m.com - 2009-02-05

  8. and/or/if – writing and designing information that works

    and/or/if – writing and designing information that works. We’re experts in creating the bills, forms, statements, letters and other documents that land on your do ...
    graphic design5
    CRM3
    usability3
    information design1
    customer experience1
    customer relationship1
    user guides1
    letter writing1
    plain English1
    document design1
    forms design1
    user-centred design1
    clear communication1
    idu1
    clear writing1
    statement design1
    tone of voice1
    richard bland1
    clear design1
    plain English campaign1
    bill design1
    information writing1
    mark stanton1
    abigail searle-jones0
    abi searle-jones0
    branded language0
    dickie bland0
    information design unit0
    searlejones0
    searle jones0
    simon letherland0

    www.andorif.co.uk - 2009-02-10

  9. dSales - Direct Sales Conversion Management - B2I Industry Solutions, Salesforce.com Implementation, Web Transaction Systems

    Increase sales conversion rates, improve resource productivity and enhance customer experience for sale of complex products and services requiring consultative ...
    sales5
    CRM3
    B2B3
    B2C2
    Online chat2
    customer experience1
    Webchat1
    business to consumer1
    salesforce.com1
    Web chat1
    B2I1
    live assistance1
    sales conversion1
    corvid1
    web transactions1
    exsys1
    resource productivity1
    whoson1
    complex products1
    salesforce.com implementation1
    sales application1
    sales architecture1
    sales conversion optimisation1
    B2I solutions0
    Business to individual0
    consultative processes0
    conversion challenge0
    intelligent dialogues0
    results methodology0
    sales conversion management0
    sales conversion optimization0

    www.dsales.com.au - 2009-02-13

  10. Contact Centre Summit 2008 Shared Services Conference - IQPC

    Register today for Contact Centre Summit 2008, the Shared Services industry’s leading Shared Services conference. Learn more today.
    Agents4
    Outsourcing3
    CRM3
    Brand3
    business services2
    Call Center2
    Customer Care2
    Loyalty2
    offshoring2
    Contact Center2
    call centre2
    Unified Communications1
    customer experience1
    KPI1
    performance measurement1
    workforce management1
    Contact Centre1
    Brand Ambassadors1
    Customer Insight1
    Nearshoring1
    workforce optimization1
    Off-shoring1
    contact services1
    Near-shoring1
    Shared service1
    Customer Excellence1
    cost centre1
    front line service1
    profit centre1

    www.contactcentresummit2008.com - 2009-02-12

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